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Gearing up something amazing for you…
Still waiting? Magic takes a moment! ✨
Gearing up something amazing for you…
Still waiting? Magic takes a moment! ✨
Gearing up something amazing for you…
Still waiting? Magic takes a moment! ✨
Last Updated: August 3, 2026
Thank you for shopping with Scape Brothers.
We are committed to carefully packing and delivering your aquascaping products across India. Please read this Shipping Policy to understand how we process and ship orders.
Scape Brothers currently ships only within India.
At this time, we do not offer international shipping.
After your order is placed and payment is successfully received, we begin processing your order.
Processing times vary depending on the type of product ordered.
Most in-stock products are dispatched within 2 business days.
Custom-made products, including Plug & Play Hardscapes and custom aquascape hardscape layouts, require additional preparation time before dispatch.
The estimated dispatch time may vary depending on:
Order complexity
Production schedule
Material availability
Order volume
If additional time is required, we will inform you whenever possible.
Shipping charges are calculated based on:
Product weight
Package dimensions
Delivery location
Courier or transport service selected
Shipping charges are displayed during checkout before payment is completed.
We currently do not offer free shipping.
Depending on the size, weight, and destination of your order, we may ship using:
Reputed courier companies
Surface transport services
Logistics partners
Parcel transport operators
The shipping method will be selected based on what is most suitable for your order.
Delivery timelines vary depending on:
Customer location
Courier network
Weather conditions
Public holidays
Transport schedules
Any estimated delivery dates provided are for reference only.
While we make every effort to dispatch orders promptly, Scape Brothers cannot guarantee a specific delivery date or time.
Where available, shipment tracking details will be shared after your order has been dispatched.
For transport services that do not provide online tracking, our team will share available shipment details whenever possible.
We take great care in packing all products to minimize the risk of damage during transit.
Packaging methods may vary depending on the product and may include protective materials suitable for fragile or handcrafted items.
Customers are responsible for providing complete and accurate delivery information, including:
Recipient’s name
Mobile number
Complete address
Landmark (if applicable)
PIN code
Scape Brothers is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided during checkout.
Delivery is subject to the policies of the respective courier or transport service.
If a delivery attempt is unsuccessful due to the recipient being unavailable or unreachable, additional delivery attempts or return charges may apply according to the courier’s policies.
We recommend inspecting your package immediately upon delivery.
If you notice:
External damage
Missing items
Incorrect products
Damaged packaging
please take clear photographs and contact us within 24 hours of receiving your order.
Prompt reporting helps us coordinate with our courier partners and resolve issues efficiently.
Delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:
Severe weather conditions
Floods or natural disasters
Public holidays
Strikes
Transport disruptions
Government restrictions
Remote delivery locations
Courier operational delays
Scape Brothers shall not be held liable for delays arising from such circumstances.
Some products, particularly Plug & Play Hardscapes and larger aquascaping items, require special packaging or transport arrangements.
These shipments may:
Require additional handling time
Be shipped through transport services instead of standard couriers
Have different delivery schedules depending on the destination
Our team will choose the most suitable shipping method to ensure your order arrives safely.
When live aquarium plants become available, they will be packed using methods intended to help maintain their condition during transit.
Customers are encouraged to unpack live plants as soon as possible after delivery.
As live plants are perishable, delays caused after delivery or improper handling may affect their condition.
If your order contains multiple products, they may be shipped separately based on:
Stock availability
Packaging requirements
Product type
Warehouse processing
Where possible, we will inform you if your order is being dispatched in multiple shipments.
For any shipping-related questions or assistance, please contact us:
Scape Brothers
30, Hari Illam, Bashyam Road
Annanur, Chennai – 600062
India
Email: info@scapebrothers.com
Phone: +91 89399 88887
We are happy to assist you with any questions regarding your order or shipment.
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