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FAQ

General Questions

Scape Brothers® is an aquascaping-focused brand offering thoughtfully selected products for planted aquariums and aquascaping enthusiasts.

Our range includes Plug & Play Hardscapes, fertilizers, aquascaping tools, aquarium accessories, aquariums and live aquatic plants.

Scape Brothers® is built on years of hands-on aquascaping experience through Amudh Aquascapes, with products selected and developed with practical aquascaping needs in mind.

Yes. Our products are selected and evaluated based on practical aquascaping experience.

We believe products should not simply look good on a shelf—they should perform well when used in real aquariums.

We currently ship across India.

Delivery availability and delivery time may vary depending on your location, product type and courier or transport service.

Scape Brothers® primarily operates as an online brand.

For specific product enquiries, custom requirements or aquascaping services, you can contact us through our Contact Us page.

Absolutely.

If you're unsure which product, hardscape, plant or accessory is suitable for your aquarium, contact us with your tank dimensions, setup details and requirements.

We'll help you choose products that are appropriate for your setup.

Orders & Payments

Simply browse our Shop, select the product you want, add it to your cart and proceed through checkout.

Once your order is successfully placed, you will receive the relevant order confirmation and payment information.

We accept online payments through our payment gateway.

Available payment methods may include options such as cards, UPI, net banking and other methods supported by the payment gateway at checkout.

If you need to change your order, contact us as soon as possible.

We can only consider changes if the order has not already been processed or dispatched.

Once an order has been dispatched, changes may no longer be possible.

Cancellation requests should be made as soon as possible after placing the order.

If the order has already been processed, customized or dispatched, cancellation may not be possible.

For customized products, cancellation may be subject to the stage of preparation.

While we make every effort to maintain accurate inventory, availability can occasionally change.

If an ordered product becomes unavailable, we will contact you regarding the available options, which may include waiting for stock, selecting an alternative or receiving a refund where applicable.

Shipping & Delivery

Products that are readily available are generally dispatched within 2 working days.

Customized orders, Plug & Play Hardscapes and products requiring special preparation may require additional time.

The actual dispatch time will depend on product availability and preparation requirements.

Delivery generally takes around 3–7 days after dispatch, depending on your location and the courier or transport partner used.

Remote locations may require additional time.

Please note that delivery timelines are estimates and may be affected by courier delays, weather, holidays or other circumstances beyond our control.

We take care to package products appropriately for transportation.

The packaging method may vary depending on the product. Fragile items, hardscapes, tools, accessories and live plants may require different packaging methods to help ensure they reach you safely.

Where tracking is available through the selected courier or transport partner, tracking information will be provided after dispatch.

Some transport methods may have limited tracking availability.

Shipping charges are calculated based on the order, weight, destination and applicable shipping method.

We currently do not offer a general free-shipping threshold.

Yes, live aquatic plants can be shipped to locations within India where delivery is available.

Because live plants are living products, shipping duration, weather and handling conditions can affect their condition upon arrival.

Please follow the acclimation and planting instructions provided with your order.

Live Plants

Live plants are carefully prepared and packed to minimize stress and damage during transportation.

Depending on the plant and product type, they may be supplied as a Moss Bag, tissue-cultured plant, rooted plant, bunch or other suitable form.

Not necessarily.

Aquatic plants are living organisms and their appearance can vary depending on growth stage, cultivation conditions, trimming and transportation.

Product images are intended to represent the plant and its potential appearance rather than guarantee an identical size or shape.

Open the package as soon as possible after delivery.

Carefully inspect the plants and follow the planting or acclimation instructions provided for the particular plant.

Do not leave live plants sealed inside the package for an extended period after delivery.

No. Live plants are non-returnable and non-refundable because they are perishable living products.

If you believe your plants have arrived damaged or there is an issue with your order, contact us promptly with clear photographs and your order details so we can review the situation.

Yes, some aquatic plants may experience transition or melt when moved between different growing conditions.

This can happen when plants transition between emersed and submerged growth or when aquarium conditions change.

In many cases, healthy new growth can develop after the plant adapts to its new environment.

Many aquatic plants are beginner-friendly, but requirements vary between species.

Light intensity, CO₂, nutrients, substrate and water conditions can all affect plant growth.

If you're new to planted aquariums, we're happy to help you choose suitable plants for your setup.

Plug & Play Hardscapes

A Plug & Play Hardscape is a pre-designed aquarium hardscape arrangement created using materials such as rocks and/or driftwood.

Instead of starting from scratch, you can place the prepared hardscape into your aquarium and build your planted aquarium around it.

The suitable tank size depends on the specific hardscape.

Each Plug & Play Hardscape may have recommended aquarium dimensions listed in its product description.

Always check the individual product specifications before purchasing.

Yes.

If you have a specific aquarium size or design requirement, contact us to discuss a customized hardscape.

Custom hardscapes may require additional preparation time and are generally not eligible for returns or cancellations once preparation has begun.

Standard Plug & Play Hardscapes may be eligible for return according to our Return & Refund Policy, subject to the product condition and applicable terms.

Customized hardscapes are non-returnable.

Please check the individual product description and our Return & Refund Policy before placing your order.

For standard pre-designed hardscapes, we aim to provide the product represented in the listing.

However, natural materials such as rocks and driftwood vary in shape, colour, texture and size.

Natural variation should therefore be expected.

Fertilizers & Aquarium Products

Our fertilizers are designed for planted aquarium use, but the appropriate dosage depends on factors such as aquarium size, plant mass, lighting, CO₂ availability and water conditions.

Always follow the dosage instructions provided with the product.

Avoid overdosing.

Yes, many planted aquariums can benefit from proper fertilization even without injected CO₂.

However, fertilizer requirements will depend on the plants and overall aquarium conditions.

A low-tech aquarium generally requires a different approach from a high-tech, CO₂-injected setup.

Keep fertilizers tightly closed and store them in a cool, dry place away from direct sunlight and excessive heat.

Always follow any specific storage instructions provided on the product label.

Product Quality

Not necessarily.

Scape Brothers® offers both Scape Brothers® branded products and carefully selected third-party products.

Where a product is a Scape Brothers® product, it will be identified as such in the product listing.

Third-party products retain their respective manufacturer's branding and specifications.

We make every effort to provide accurate product images and descriptions.

However, slight differences in colour, packaging, dimensions, natural materials or appearance may occur due to photography, lighting, manufacturing variations and screen settings.

Returns, Refunds & Damaged Products

Eligible products may be returned within 7 days of delivery, subject to the conditions described in our Return & Refund Policy.

Products must generally be unused, undamaged and in suitable condition for return.

Certain products, including live plants and customized hardscapes, are not eligible for return.

For eligible returns, the customer is responsible for return shipping costs, unless otherwise agreed by Scape Brothers®.

The returned product must reach us safely and in acceptable condition.

Once the returned product has been received and inspected, eligible refunds are generally processed within 3 days.

The time taken for the amount to appear in your account may also depend on the payment provider or bank.

Please contact us as soon as possible after delivery.

Take clear photographs of:

  • The outer packaging
  • Shipping label
  • Damaged packaging
  • The product
  • Any visible damage

Send these along with your order details so we can assess the issue and determine the appropriate resolution.

Contact us as soon as possible with your order number and photographs of the product received.

We'll review the order and help resolve the issue.

Aquascaping & Support

Start with the basics.

Choose a suitable aquarium, substrate, lighting, filtration and plants for your experience level.

You can also explore our Learn Aquascaping resources for guides and practical information.

If you're unsure about your setup, contact us and we'll be happy to help.

Yes.

Send us your:

Tank dimensions + lighting + CO₂ setup + substrate + preferred aquascaping style

and we'll help you narrow down suitable plant options.

Yes.

For a better recommendation, share your:

Tank dimensions + preferred style + available budget + rock/driftwood preference

You can also explore our Plug & Play Hardscapes for ready-made options.

Scape Brothers® focuses primarily on aquascaping products.

For professional aquascaping and aquarium-related services, you can contact Amudh Aquascapes, our parent/operating business.

Still Have Questions?

We’re Here to Help.

Couldn’t find the answer you’re looking for?
Whether you need help choosing a plant, planning a hardscape or finding the right product for your aquarium, we’re happy to help.

Have a question? Get in touch with us.

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+1(917)722-7425 (the call is free)

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