Privacy Policy

Last Updated: August 3, 2026

Scape Brothers (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.scapebrothers.com or purchase products from our online store.

Scape Brothers® is a registered trademark. Personal information collected through this website is managed by Amudh Aquascapes for the purposes described in this Privacy Policy.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Who We Are

Scape Brothers

30, Hari Illam, Bashyam Road
Annanur, Chennai – 600062
India

Email: info@scapebrothers.com

Phone: +91 89399 88887

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2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full Name

• Email Address

• Phone Number

• Billing Address

• Shipping Address

• PIN Code

• State and City

Order Information

• Products purchased

• Order history

• Order value

• Shipping preferences

• Order status

Payment Information

Payments are securely processed through Razorpay and other payment providers available at checkout.

We do not store your:

• Credit Card numbers

• Debit Card numbers

• CVV

• UPI PIN

• Internet Banking credentials

• Payment passwords

Payment information is handled securely by the respective payment service providers.

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3. Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP Address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral website

• Date and time of visit

This information helps us improve website performance and user experience.

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4. Cookies

Our website may use cookies to:

• Remember your shopping cart

• Save login sessions

• Improve website functionality

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

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5. How We Use Your Information

We use your information to:

• Process and deliver orders

• Confirm purchases

• Provide customer support

• Send order updates

• Respond to enquiries

• Improve our products and services

• Prevent fraud

• Maintain website security

• Comply with legal obligations

We may occasionally send promotional emails or updates. You may unsubscribe from marketing communications at any time.

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6. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you suspect unauthorized access to your account.

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7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers where necessary to operate our business, including:

• Payment processors (such as Razorpay)

• Courier and transport partners

• Website hosting providers

• Technology and software providers

• Government authorities where required by law

These service providers receive only the information necessary to perform their services.

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8. Shipping Partners

To deliver your orders, we may share:

• Name

• Delivery Address

• Contact Number

with courier or transport service providers.

This information is used solely for order delivery.

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9. Payment Security

Payments are processed through secure payment gateways using industry-standard encryption.

Scape Brothers does not store your complete payment credentials.

Please refer to the privacy policies of the respective payment providers for information about how they process your payment data.

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10. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information.

While we strive to protect your data, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

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11. Data Retention

We retain customer information for as long as necessary to:

• Fulfil orders

• Maintain business records

• Resolve disputes

• Comply with tax, accounting, and legal requirements

When information is no longer required, it is securely deleted or anonymized where appropriate.

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12. Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your account details

• Delete your account, where legally permissible

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

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13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.

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14. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

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16. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

Scape Brothers

30, Hari Illam, Bashyam Road
Annanur, Chennai – 600062
India

Email: info@scapebrothers.com

Phone: +91 89399 88887