Payment Policy

1. Introduction

Scape Brothers® is committed to providing a safe, convenient and reliable payment experience for all customers.

This Payment Policy explains the payment methods available on scapebrothers.com, how payments are processed, and what happens in the event of a payment failure, cancellation or refund.

2. Payment Gateway

Payments made through Scape Brothers® are processed securely through Razorpay.

The Razorpay payment gateway account used for transactions is registered under Amudh Aquascapes, the operating entity of Scape Brothers®.

Your payment may therefore appear on your bank, card or payment statement under Amudh Aquascapes or an associated Razorpay transaction reference.

3. Accepted Payment Methods

Depending on availability through Razorpay, customers may be able to pay using:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Supported Digital Wallets
• Other payment methods displayed at checkout

Available payment options may vary depending on the customer’s bank, payment provider, location and transaction.

4. Payment Confirmation

An order is considered successfully placed only after the payment has been successfully processed and the order has been confirmed by our system.

After a successful payment, you should receive an order confirmation containing your order details.

If you do not receive an order confirmation after completing payment, please contact us before placing another order.

5. Failed Payments

Sometimes a payment may fail because of:

• Insufficient funds
• Incorrect payment details
• Bank or payment-provider issues
• UPI or network interruptions
• Transaction limits
• Security or verification requirements
• Temporary technical issues

If your payment fails, please check with your bank or payment provider before attempting the transaction again.

6. Amount Debited but Order Not Confirmed

If money has been deducted from your account but your order has not been confirmed, please do not immediately make another payment.

Contact us with:

• Your name
• Payment amount
• Date and approximate time of transaction
• Order number, if generated
• Razorpay/payment transaction reference, if available

We will verify the transaction status and assist you accordingly.

7. Duplicate Payments

If you believe you have accidentally made multiple payments for the same order, please contact us with the relevant transaction details.

After verification, any confirmed duplicate payment will be handled according to the applicable refund process.

8. Refunds

Where a refund is approved under our Returns, Refunds & Cancellations Policy, the refund will generally be initiated within 3 days after the returned product has been received and inspected, where applicable.

The time taken for the refunded amount to appear in your bank account or payment method may depend on the payment gateway, bank or financial institution.

9. Cancellations

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed, dispatched or customized, cancellation may not be possible.

Any eligible refund resulting from an approved cancellation will be processed according to our applicable policies.

10. Pricing & Taxes

All prices displayed on the website are shown in Indian Rupees (INR).

Applicable taxes, shipping charges and other costs, where applicable, will be displayed during the purchasing process.

The final amount payable will be shown before the customer completes the payment.

11. Payment Security

Scape Brothers® does not directly collect or store your complete credit/debit card or banking credentials on its website.

Payment information is processed through the applicable payment gateway and its secure systems.

Customers should never share their:

• OTP
• UPI PIN
• Card PIN
• CVV
• Internet banking password
• Payment passwords

with anyone claiming to represent Scape Brothers®.

12. Fraud Prevention

We reserve the right to verify or review transactions that appear unusual, suspicious or potentially fraudulent.

An order may be placed on hold or cancelled if a transaction cannot be reasonably verified.

Where appropriate, the customer may be contacted for additional information.

13. Payment Disputes

If you notice an unauthorized or incorrect transaction relating to an order placed through our website, please contact us promptly so that we can investigate the matter.

You should also contact your bank or payment provider where necessary.

14. Changes to This Payment Policy

Scape Brothers® reserves the right to update or modify this Payment Policy when necessary.

Any changes will be published on this page with the updated version taking effect from the date of publication.

Contact Us

If you have questions regarding payments, failed transactions, refunds or payment-related issues, please contact us through our Contact Us page.

Scape Brothers®
Operated by Amudh Aquascapes